General Questions

Your membership agreement provides you with a specific number of training sessions each month. Training sessions must be used within the month. Unused sessions do not carry over from month-to-month.

We make every attempt to ensure you meet, but do not exceed your training sessions each month.

Give us a call or stop by our front desk – we try to accommodate everyone by matching your goals and timing with our specialized coaching staff. Your initial appointment will be with one of our fitness coaches and they will help set-up your schedule with you, either with them or with another member of our team. Your fitness coach will set you up on your own program, tailoring the length, frequency and type of workout to your individual needs.

To schedule future sessions, you can set them up with the front desk staff or a coach before you leave or you can give us a call. Appointments can also be scheduled on a recurring basis. If you are unable to keep a scheduled appointment, please call as soon as possible so we can reschedule both you and the fitness coach.

Just say “hi!” Let your fitness coach know that you’re here – buy an ice-cold bottle of water from the fridge, fill your own bottle from our fountain cooler or purchase one of our workout drinks; grab a towel and start your warm up.

If you are going to be measured for changes in body fat – don’t start your cardio warm up until afterwards. Your fitness coach will let you know when your measurements will be taken. If you have any questions or concerns, this is also a great time to get those addressed.

Towels are available free of charge – they are near the reception desk, so just grab one when you come in.

Your first workout appointments will include instruction on all of the equipment needed for your program at this stage. If you have a question about a piece of equipment, please ask any of the staff. Anyone will be happy to help you!

Most clients train in a pair of shorts and a t-shirt. Some wear sweats. It doesn’t matter as long as you feel comfortable and can move easily.